Telephony and real-time audio
Inbound/outbound call paths and real-time APIs with barge-in, interruption handling, and explicit silence/timeout behavior.
Voice AI
Real-time conversational AI on the same agent control plane.
Telephony and live-audio assistants with barge-in, latency budgets, and the same MCP tools, human gates, and audit trail as text agents, not a separate chatbot stack.
Real-time
Latency budgets for live audio
Telephony
Contact-center and DID paths
Governed
Same tools, HITL, and traces
Handoff
Warm transfer with full context
Perspective
Voice is a channel, not a second product
Enterprises asking for “voice AI” usually need an agent that can listen, speak, call tools, and escalate, under the same policy as their text workers. A standalone IVR demo that cannot share memory, credentials, or eval suites becomes another silo.
InheritX attaches real-time and telephony channels to the agent runtime you already review: typed tool contracts, approval gates on irreversible actions, and step-level logs operators can replay.
We add voice when the workflow actually needs a phone or live-audio path, service desks, intake, status, and exception handling, not as a demo overlay on a text bot.
Capabilities
What we ship in a voice lane
Same tools as text agents
MCP-ready or native tool contracts, CRM, ticketing, knowledge retrieval, scoped per persona, not unbounded computer-use on a call.
Human gates on the live path
Payments, policy changes, and commitments pause for approval or warm-transfer with transcript, retrieved sources, and suggested next action.
Eval before you scale minutes
Golden call scripts, failure cases, and latency SLOs in CI so a prompt change cannot silently degrade the contact center.
How we engage
How a voice lane goes live
01
Workflow and risk class
Map intents, systems, and which utterances may never auto-commit, before choosing a speech vendor.
02
Channel and identity
Wire telephony or real-time audio into your identity, recording, and retention policy.
03
Narrow production pilot
One high-volume, well-bounded intent with human fallback and measured containment.
04
Harden and expand
Load, barge-in, and eval gates; then add intents that share the same control plane.
Fit
When voice is the right surface
High-volume status or intake on the phone
Real-time agent with retrieval + warm transfer on low confidence
Internal ops that already run as text agents
Add a voice channel to the existing runtime, do not fork policy
Regulated customer commitments
Draft-only or mandatory human publish; recording and audit retained
Plant or field with eyes-busy work
Voice plus tools; multimodal only when the camera path is in scope
FAQ
Voice AI FAQ
No. Voice is a child lane of AI Agents. The parent page covers the control plane; this page is for buyers who search “voice” or “real-time conversational AI.”
We integrate with the telephony and CCaaS you already run when possible. Rip-and-replace is a last resort, not the default.
We set explicit audio SLOs, interruption rules, and fallback to a human queue when the loop cannot stay inside budget.
Continue
Parent and adjacent
Next step
Map this capability to your mandate.
A focused strategy conversation, constraints, systems, and what production readiness looks like for your organization.